Privacy Policy
Effective Date: Aug 2024

1. Who We Are

Battery SOS (“we,” “us,” “our”) delivers mobile battery, diagnostics, and charging solutions across Canada. This Privacy Policy describes our approach to collecting, using, protecting, disclosing, and retaining personal information in compliance with PIPEDA and applicable provincial privacy laws (e.g., Alberta PIPA, BC PIPA).

2. Personal Information We Collect

We limit collection to what’s necessary:

• Contact & identity: name, email, phone number, mailing address.
• Service location: GPS coordinates or general location for mobile dispatch.
• Vehicle or equipment specifics: type, make, model, VIN/serial number, battery history.
• Service communication: messages, support inquiries, feedback.
• Payment data: credit card or billing details managed via secure third-party providers.
• Device and usage info: browser and site/app activity, cookies, usage analytics.

Collection occurs when you request a service, contact support, fill forms, or browse our site/app.

3. How We Use Your Information

We use personal information to:

• Provide and schedule battery, alternator, and diagnostics services.
• Process payments and manage warranties or recycling.
• Send confirmations, follow-ups, service reminders, or policy notices.
• Improve products and offerings based on service usage and feedback.
• Operate diagnostics and service tools, including location-based routing.
• Comply with legal/regulatory requirements.

Use is limited to the purposes for which you consented.

4. Consent & Your Rights

You provide your consent when you submit information for service booking, app usage, or communication. Implied consent applies when you provide location or equipment data. You have the right to withdraw consent at any time, subject to legal obligations. Consent is required prior to collecting sensitive data or using your information for new purposes.

You may request access to your personal info, corrections, or deletion (where not restricted by law), and we will respond in a timely manner.

5. Disclosure and Third Parties

We may share your information with:

• Authorized service partners, such as payment processors, certified recycling centers, or logistics providers.
• Authorities, if required by law or compliance needs.
• Business successors in case of sale or merger of Battery SOS.

We never sell personal information.

6. Data Retention and Transfer

We retain data only as long as needed for service delivery, warranty purposes, and legal compliance. Afterward, we securely delete or anonymize it.

Your data may be processed or stored in Canada or jurisdictions with equivalent protections. If applicable (e.g., U.S.-based tools), we ensure safeguards to protect your rights.

7. Protection of Personal Information

We implement safeguards including encryption, access controls, secure storage, restricted access, and staff privacy training—proportionate to the sensitivity of the data.

8. Cookies & Online Tracking

We use cookies and analytics to improve your user experience and understand system performance. You may disable cookies via your browser, although some functionality may be affected.

9. Children’s Privacy

We do not knowingly collect information from minors under 13. If sensitive services or content involve minors, we require parental consent beforehand.

10. Policy Updates

We review and update this Privacy Policy as laws or practices evolve. The "Effective Date" will reflect the last update. We will notify you of substantial changes via clear notice on our website or direct communication.

11. Canadian Privacy Rights

Under PIPEDA and parallel privacy laws, you have rights to:

• Know why your information was collected and where it’s stored.
• Access your information.
• Request updates or corrections.
• Withdraw consent or request deletion, subject to retention rules.
• Ask us to limit or refuse secondary uses of your information.

If unsatisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

This policy ensures:

• Compliance with Canada’s PIPEDA and provincial privacy laws.
• Transparency and fairness in how your data is handled.
• Secure, responsible processing across our mobile service operations.